In order to guarantee your satisfaction, all of our products come with a no fuss guarantee.
In accordance with the EU Distance Selling Directive, items can be returned for a refund within 7 days of receipt of goods or an exchange within 30 days of receipt of goods provided they are returned in the original packaging, are complete and in 'as new' condition. While in possession of the items you are under a statutory duty (Distance Selling Regulations) to take ‘reasonable care’ of them. This entitles you to open the box to inspect the contents, and try out the product in a way that would be considered reasonable within a shop environment. We reserve the right to take action under the Distance Selling Regulations if reasonable care is not taken
The cancellation period ends on the expiry of the period of 7 working days beginning with the day after the day on which you received the goods. If you wish to cancel an order under these terms, first contact us and then return your products within 7 days of receiving your parcel.
If you do change your mind about your purchase, return the unused goods to us with the original receipt and we will offer you a refund, exchange or a credit note. This does not affect your legal rights.
Please note that we charge a £15 restocking fee to cover our time and administration costs
1. Faulty Items within 30 days of purchase:
Should you be unfortunate enough to receive a faulty item or the product develops a fault within 30 days, we will be happy to arrange to have this item repaired, exchanged or refunded depending on your preference subject to the terms and conditions below
2. Faulty Items outside 30 days (within 365 days) of purchase:
Should your purchase develop a fault after 30 days (but within 365 days) from date of receipt we will be happy to help facilitate any repairs necessary subject to the terms and conditions below. If the repair is uneconomical we reserve the right to offer an exchange or refund at our discretion.
In order to qualify for our warranty service, the following conditions must be satisfied:
The product must not have been modified in any way other than the replacement of components considered to be of a consumable nature (e.g. guitar strings).
Reasonable care must have been taken of the product at all times. (e.g. guitars must have been kept in cases or suspended safely and must not have been subject to humidity changes which could cause damage to the wood)
We do not cover guitar finishes beyond that which would otherwise be covered by the manufacturer. If in doubt please contact us before buying as this may vary depending on manufacturer. All guitars while in our care are kept in a carefully controlled environment.
The fault must not have occurred due to a fault in any other product or accessories used in conjunction with it.
To avoid confusion, cosmetic or accidental damage is not covered under any circumstance. Faults caused due to neglect are also not covered.
If you wish to return an item, then please email us so that we know when to expect the item back. Please make sure that you use an insured delivery service as we cannot accept responsibility for items that are lost or damaged on the way back to us. Alternatively, we can arrange collection with our courier, which is chargeable at £25.